Privacy Policy

At Hero Image, we take privacy seriously. This Privacy Policy explains how we collect, use, and protect information when you use our service.

We follow a minimal data collection approach. Depending on how you use the service, we may process:

• Account information, such as your name, email address, avatar, login provider, and session information.
• Image and project information, such as uploaded images, generated outputs, project history, and selected export settings.
• Billing and credit information, such as purchased credit packs, checkout status, order records, credit balance changes, and non-refundable purchase records.
• Technical, analytics, and security information, such as browser type, device type, page views, logs, and anti-abuse signals.
• Support information, such as messages and attachments you send to us.

The free cropper is designed to process images locally in your browser. We do not upload your source image to our servers when you use the free cropper. Some preferences may be stored in your browser so the tool can remember your settings.

• Provide cropping, AI generation, project, download, and code export features.
• Authenticate users, manage sessions, and protect accounts.
• Process payments, credits, billing records, and support requests.
• Improve service quality, debug issues, prevent fraud, and prevent abuse.
• Understand product usage through privacy-friendly analytics and improve the service.

We may share limited information with service providers that help us operate the service, including providers for authentication, payments, cloud storage, AI image processing, analytics, security, and infrastructure hosting.

We do not sell personal information.

We use privacy-friendly analytics to understand basic usage, such as page views, traffic sources, browser type, device type, and general geography. We use this information to improve the product, not for cross-site advertising.

We retain data based on operational, security, support, billing, and legal needs. Free browser cropper images are typically processed locally and not retained by us. Signed-in users may retain project history, uploaded images, generated outputs, billing records, and support records for as long as needed to provide account features and comply with legal obligations.

Because all purchases of digital credits are non-refundable, transaction records (including order IDs, payment amounts, dates, and customer details) are retained in accordance with tax, audit, and legal retention requirements.

We use reasonable technical and organizational measures to protect the information we process. However, no online service can guarantee perfect security.

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

Subject to applicable law, you may request to:

• Access or receive a copy of account-related personal data.
• Correct inaccurate account information.
• Request deletion of eligible personal data.
• Request export of certain account-related information.

Some information may need to be retained for security, fraud prevention, tax, accounting, dispute resolution, or legal compliance.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date when changes are made.

If you have questions about this Privacy Policy, please contact us at support@heroimage.app.